Refund policy
We want you to love your BoardGamingTees gear. If something isn't right, we're happy to help.
Returns: You may request a return within 30 days of delivery.
Wrong or damaged items: If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. Send us a photo of the item and your order number, and we will allow you to choose if you'd like a refund or a replacement item.
Returns or Exchanges for other reasons: If you ordered the wrong size or simply decided the shirt isn't for you, you may request a return within 30 days. Use our contact form to let us know what you need. We will order you a replacement shirt in the correct size at no additional cost to you, or refund your purchase as needed.
How to start a return: Contact us through our Contact page with your order number and a brief description of the issue. Please don't send anything back until we've approved your return.
Return shipping: For returns due to sizing, change of mind, or other non-defective reasons, customers are responsible for return shipping costs. Once your return is approved, we'll provide instructions for where and how to send it. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can arrange an appropriate solution at no additional cost to you.
Once we receive and inspect an approved return, we'll process your refund to the original payment method. Please allow several business days for your bank or payment provider to post the refund.
A few important notes:
- Items must be unworn and unwashed unless they arrived damaged or defective.
- Personalized or customized items cannot be returned unless they arrive damaged or defective.
- We reserve the right to decline returns that don't meet these conditions.
We're a small business, and we genuinely want you to be happy with your purchase. If there's a problem, please reach out before assuming you're stuck with it. We'll do our best to find a fair solution.